Embroidery from Richmond to the rest of the world!

FAQ

Orders and Payment

Your order becomes binding as soon as it has been accepted. Orders can be placed either through the online shop or by emailing sales@susannahweiland.co.uk

All goods shall remain in the sole ownership of Susannah Weiland Collections until payment has been received.

Responsibilty can not be taken for over or under ordering wallpaper, fabric or any other products. You are responsible for checking and confirming that you are satisfied that all the details of your order are correct and suitable for your requirements and specifications. 

To be eligible to purchase products from this website you must be over 18 years of age and register by providing your real name, phone number, email address, payment details and valid delivery address.

It is recommended when ordering wallpapers and fabric that advice is sought from a trained professional fitter.

Online orders are directed to Stripe at checkout to make your secure online payment. Once you place an order an acknowledgement email will be sent to you detailing the products you have ordered

Any additional orders that maybe required as a result of under ordering will be treated as a separate order and cannot be added on to previous orders.

Delivery

Items are sent out once payment has been received.

Some items are made to order with lead times listed. If there is any change to this you will be contacted.

Artwork and Cushions will be delivered within 10 working days.

Fabric is printed to order and dispatched by TNT.

Free standard delivery is available to mainland UK customers who have ordered through the website or directly over the phone or by email.

All goods are dispatched suitably packaged for transit either through TNT, DHL or Royal Mail Special Delivery, and you will be provided with a tracking number. A signature will be required upon delivery.

For European and International purchasing please order by emailing sales@susannahweiland.co.uk for an accurate shipping quote.

Free postage for Wallpaper and Fabric samples. These will be dispatched immediately unless out of stock, if so you will be notified of expected delivery date.

Custom Charges

Your order will be shipped from the UK. I am happy to ship wherever in the world you live but all goods imported into a country are potentially liable for an extra customs handling charge. You will receive a request from your local postal service asking for payment of this fee before your parcel will be released from customs.

Susannah Weiland Collections is not responsible for import duties for International shipments.

Returns

Wallpaper - may be returned within 7 days of receipt of delivery for a refund if unopened and in its original packaging. If wanting to return items please email sales@susannahweiland.co.uk. The items must be sufficiently protected and packaged to avoid damage during transit. Refunds can not be given to items which have been damaged in transit as a result of unsuitable packaging. When returning products you do so at your own cost and risk. Please return using a postal service or courier with proof of purchase. If lost or damaged in transit you will be charged such loss or damage.

Fabric - is printed to order and is not returnable. It is advisable to order a sample of fabric before placing an order.

Cocktail Chairs - returns cannot be accepted unless the upholstery or workmanship is faulty. It is advisable to order a swatch or fabric before placing an order.

Cushions & Artwork - these items are all hand embroidered and hand made which is a time-consuming process. Because of this returns and/or exchanges cannot be accepted. Please check the product descriptions and dimensions and bear this in mind when ordering.

Products

All products are designed for interior use unless otherwise stated.

Every effort is made to ensure that the products displayed online correspond as closely as possible to products you will receive, but there may be variations as natural materials have unique characteristics. No responsibility can be accepted for these variations, which all add to the unique features including but not limited to the following:

  • Fabric and wallpaper the shade may vary slightly from one printing batch to another so is it advisable to order the correct amount in one go.

  • All fabric measurements are approximate.

Please allow variance on sizes stated. These may be more apparent if orders are placed at different times.

I reserve the right to make any changes to the specifications of products where necessary and withdraw any products from this website at any time.

Wallpaper

It is advisable to order a sample of wallpaper before placing an order.

All wallpaper is FSC certified.

Wallpaper paste should be applied directly to the wall. Ready Mixed Light Grade Adhesive is recommended - Available here

Wallpaper hanging instructions can be found on the reverse of the label on your roll.

It is advisable to use a professional decorator.

Fabric

When selecting a fabric you must be aware of its suitability for purpose and of its characteristics. 

Every effort is made to display as accurately as possible the colours of the products that appear on the website; however because of possible variations in monitor display, it cannot be guaranteed that the website display of colours will be accurate. It is recommended to order a sample before placing an order.

Fabrics and dyes can be affected by light. Therefore we recommend that products where possible are positioned away from direct sunlight and heat to protect them from fading and premature wear.

Orders are custom made. Refunds cannot be granted all sales are final.

Fabrics will only be sold in full metres and are sent through TNT. Orders of 3m or under will be sent with fabric folded.

Cushions

All cushions come with a black cotton labelled dust bag.

All UK orders come with a feather filled pad.

Please note for customers outside the UK, cushions will be sent without the feather inserts.  If you require these please contact for a quote.

All sales are final. Refunds cannot be granted.

Intellectual Property

You recognise and agree that all design copyright, trademarks and all other intellectual property rights in all materials in the content of this website are owned by Susannah Weiland Collections.