Delivery and Returns

Delivery & Returns
General Information

 

Covid-19 in line with the government guidelines I wash my hands and wear gloves before handling any of the artwork or packing materials.

Shipping Cost
UK delivery is free. Please allow 3-5 working days for UK deliveries on items that are in stock.

Shipping in the UK is done through Royal Mail delivery by Second Class Signed For service.

The delivery cost outside of the UK will vary depending on the destination and total weight of the package. Please email info@susannahweiland.co.uk for a delivery quote and you will be sent an invoice for the shipment costs separately.

I recommend that you contact for a quote before purchasing you order online.

Delivery times for international deliveries will vary, quoted delivery times are given as an estimate.

Products will be sent tracked recorded delivery therefore it is important that you provide an address where someone is able to sign for your delivery.

Susannah Weiland Collections will not be liable for any orders which have been misplaced in the post.

Packing
Great care is taken in preparing your items for shipment to make sure they arrive to you safely.

All goods are dispatched suitably packaged for transit purpose.

Duty & Taxes
Orders outside of the EU may be subject to customs duty and/or tax at the point of entry into the destination country.

Customers are responsible for paying any duty and tax as required by their country, and should, therefore, ensure they are aware of any applicable charges.

Susannah Weiland Collections is not responsible for import duties for International shipments.

Customers are not entitled to cancel an order on the basis of unforeseen duties or levies.

Returns Policy - Ready-Made Items
Items cancelled before shipping will receive a full refund.

For items damaged on arrival, please contact me to arrange return and replacement. Where items are damaged on arrival, the artist will bear the costs of shipping.

In the event you wish to return a product and receive a full refund, you must notify me with 7 days of the delivery date and return the item undamaged within 28 days. In this case, you will be responsible for bearing the cost of the return.

Customers wishing to return items must notify Susannah Weiland in writing via email: info@susannahweiland.co.uk

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sale items - Only regular priced items may be refunded, unfortunately, sale and items bought with a discount code cannot be refunded.

To complete your return, I require a receipt or proof of purchase.

Returns Policy - Made to Order
Items that are personalised, bespoke or made-to-order to your specific requirements are non-refundable. If a fault is identified, I will endeavour to resolve the fault in-situ before agreeing a replacement or accepting a return.

When receiving the order the customer is obliged to check the delivery condition in the presence of the courier. In the unlikely event of items arriving damaged from Susannah Weiland Collections studio a replacement or repairs will be provided.

Please photograph damaged items and packaging and email them to info@susannahweiland.co.uk Notification must be made within 2 days of receipt of items. Please keep the packaging.