Terms and Conditions

Terms & Conditions

Orders and Payment
Your order becomes binding as soon as it has been accepted. Orders can be placed either through the online shop or by emailing sales@susannahweiland.co.uk

All goods shall remain in the sole ownership of Susannah Weiland Collections until payment has been received.

Responsibility cannot be taken for over or under ordering wallpaper, fabric or any other products. You are responsible for checking and confirming that you are satisfied that all the details of your order are correct and suitable for your requirements and specifications.

To be eligible to purchase products from this website you must be over 18 years of age and register by providing your real name, phone number, email address, payment details and valid delivery address.

It is recommended when ordering wallpapers and fabric that advice is sought from a trained professional fitter.

Online orders are directed to Stripe at checkout to make your secure online payment. Once you place an order an acknowledgement email will be sent to you detailing the products you have ordered

Any additional orders that maybe required as a result of under ordering will be treated as a separate order and cannot be added on to previous orders.

Products
All products are designed for interior use unless otherwise stated.

Every effort is made to ensure that the products displayed online correspond as closely as possible to products you will receive, but there may be variations as natural materials have unique characteristics. No responsibility can be accepted for these variations, which all add to the unique features including but not limited to the following:

Fabric and wallpaper the shade may vary slightly from one printing batch to another so is it advisable to order the correct amount in one go.

All fabric measurements are approximate.

Please allow variance on sizes stated. These may be more apparent if orders are placed at different times.

I reserve the right to make any changes to the specifications of products where necessary and withdraw any products from this website at any time.

Wallpaper
It is advisable to order a sample of wallpaper before placing an order.

All wallpaper is FSC certified.

Wallpaper paste should be applied directly to the wall. Ready Mixed Light Grade Adhesive is recommended.

Wallpaper hanging instructions can be found on the reverse of the label on your roll.

It is advisable to use a professional decorator.

Fabric
When selecting a fabric you must be aware of its suitability for purpose and of its characteristics.

Every effort is made to display as accurately as possible the colours of the products that appear on the website; however because of possible variations in monitor display, it cannot be guaranteed that the website display of colours will be accurate. It is recommended to order a sample before placing an order.

Fabrics and dyes can be affected by light. Therefore we recommend that products where possible are positioned away from direct sunlight and heat to protect them from fading and premature wear.

Orders are custom made. Refunds cannot be granted all sales are final.

Fabrics will only be sold in full metres and are sent through TNT. Orders of 3m or under will be sent with fabric folded.

Cushions
All UK orders come with a feather filled pad.

Please note for customers outside the UK, cushions will be sent without the feather inserts. If you require these please contact for a quote.

All sales are final. Refunds cannot be granted.

Samples
Before purchasing products, I advise that a sample is provided. Please email: info@susannahweiland.co.uk to order samples.

Wallpaper & fabric samples will come at a cost of £3.50

Wallpaper samples approximately 22cm x 25cm.

Fabric samples are approximately 20cm x 25cm.

Wholesale Suppliers
Once you purchase our products for stock within your retail or online store, these products are non returnable and non refundable by Susannah Weiland Collections.

Bespoke Commissions
For bespoke commissions I request a 50% deposit when the contract is agreed. The deposit allows me to purchase the materials and fabricate the work and it includes the initial design fee. The remaining payment is payable prior to shipping.

I work closely with all clients when preparing a bespoke work of art and will keep you updated with documentation and time scales of the work.

Bespoke goods are any goods specifically personalised and/or tailored to your specifications, including but not limited to wallpaper, fabrics, art prints and any design as a product from our ‘Print Archive’ (“Bespoke Goods”).

Bespoke Goods are non-refundable.

Susannah Weiland Collections reserve the right to use all designs and photographs of the product across our website and social media platforms. I will never disclose any personal information or details to third parties or online.

Intellectual Property
You recognise and agree that all design copyright, trademarks and all other intellectual property rights in all materials in the content of this website are owned by Susannah Weiland Collections.

Company Details
Susannah Weiland Collections

Email: info@susannahweiland.co.uk

Telephone: +44 (0) 7939 868769